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FAQ
- Who should I contact for support issues?
You should contact Broadband Anywhere via email, tech@broadbandanywhere.com.au, or by telephone on 1300 767 703.
- What is the timeframe for installation?
Installation for an external solution (majority of cases) will typically be made within 10 days, however you should allow up to 28 days for installation in difficult circumstances.
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What is the timeframe for connection restoration?
If your connection is disrupted we will work to the best of our abilities to restore the connection in a 12 hour period. If the network disruption is outside of our control we will work to have the network operating as soon as possible.
Broadband Connect ( formerly HiBIS ) is a subsidy for Carriers and other registered Internet Service Providers who provide broadband services to regional, rural and remote Australia that are equivalent in functionality and price to that offered in the metropolitan area. Broadbnad Connect is a Government initiative provided by the Department of Communications, IT & the Arts. Refer to the Broadband Connect page for more information.
To be eligible for the Broadband Connect subsidy when connecting to a broadband service you must be in a Broadband Connect eligible area (use the Am I Eligible for Broadband Connect map on the DCITA website) and be:
- a residential customer; or
- a small business with 20 or fewer permanent full time employees; or
- a not-for-profit organisation with 20 or fewer permanent full time employees; or
- a not-for-profit organisation that intends to provide public access Internet facilities; and
- did not have access to a metro-comparable service at the start of the scheme in April 2004.
- How do I contact Broadband Anywhere to report technical difficulties or a service failure?
You should contact Broadband Anywhere via email, tech@broadbandanywhere.com.au , or by telephone on 1300 767 703.
- What hours is support available?
Support is available from 8:30am to 6pm Monday to Friday.
- What is the role of the Regional Partner?
The Regional Partner is a local agent used by Broadband Anywhere. Their tasks include performing site surveys and installing your CPE, collecting your Direct Debit request forms, and assisting us with network support. If you require a specialised network setup we will refer you to our Regional Partner where you will be required to pay for their services.
- Can I purchase and set up my own equipment?
Broadband Anywhere's Client Premises Equipment (CPE) is custom built for our network and must be purchased from Broadband Anywhere. Setup has been bundled into our costs, so we highly reccommend a professional install as this is the latest in wireless technology.
